If your purchase did not work out, we would like to make it right for you! You can either exchange or return an item. Please follow these simple steps:
1) Make sure you have a copy of the invoice that came with your order. Fill out the section that says “Return/Exchange” and put it in with the item you are sending back. In this section, please make sure you mention the reason you want to exchange or return. If you misplaced the form, fear not, you can download it electronically here.
2) For reasons of safety and hygiene, only merchandise that is unworn, unwashed and has the original tag still on it can be exchanged or returned. All exchanges and/or returns have to be received by us within 30 days of your original purchase. You are responsible for the cost of shipping the exchange and/or return item to us, except if the item has a material or workmanship defect. If the exchange and/or return is because of a defect (material or workmanship) as approved by us, then at our sole discretion we may reimburse you for the return postage not to exceed the United States Postal Service first class mail rate. If the item is a return only, we will reimburse you for the cost of the merchandise.
3) All refunds are processed using the same method as the original payment. We cannot issue checks or cash. In some cases, if warranted, returns may be issued in the form of a Zeena credit redeemable for future purchases on our site. This includes orders that were placed with us using a method other than a credit card.
4) For exchanges, a credit card will be required. There will be a new shipping charge, so please make sure that you check the box approving us to charge your credit card.
5) Please remember, we will not accept for exchange or return any merchandise that has been washed, dried, damaged, worn, or stained in any way, including items that have been damaged or shrunk in a dryer.
6) When items are listed as Final Sale, this indicates no returns or exchanges on these items.
7) All returns and exchanges are processed within 5-8 business days.
8) Returns and exchanges can be mailed via United States Postal Service to the following address;
11611 Hunting Crest Lane
Vienna, VA 22182